RETURN POLICY

We offer a 14-day return window for eligible items for store credit only.

Please review the guidelines below before submitting a request.

TO START YOUR RETURN CLAIM, PLEASE CLICK HERE.

By purchasing from Burnt Toast Label, you agree to the following return policy.

Fit & Sizing Responsibility

We strongly encourage customers to review product descriptions, sizing charts, and fit details before purchasing.

If you are unsure about sizing, please contact our support team prior to placing your order.

Purchasing multiple sizes of the same item with the intention of returning unwanted sizes may be limited or refused at Burnt Toast Label’s discretion if excessive return activity is detected.

Burnt Toast Label reserves the right to deny returns or restrict future purchases for accounts exhibiting abnormal return patterns.

General Return Policy

We want you to be obsessed with your order. But here’s the deal.

All approved returns are issued as store credit only. We do not offer refunds to the original payment method unless an item is confirmed defective or incorrect and cannot be replaced.

No Refunds

Approved returns receive store credit only.

Refunds to the original payment method are only issued if an item is confirmed defective or incorrect and a replacement cannot be provided.

Return Window

You have 14 days from the delivery date to submit a return request.

If your return request is approved:

• the item must be shipped back within 5 days of approval
• returns sent outside this timeframe may be denied

Condition Requirements

Items must be returned:

• unworn
• unwashed
• with original tags attached
• in original condition

Items must be free of:

• makeup
• deodorant marks
• perfume
• smoke
• body odor
• stains
• pet hair

Burnt Toast Label reserves the right to deny returns that do not meet these conditions.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

• any marked down or discounted item
• sale items
• promotional items
• clearance products
• mystery bundles
• gift cards
• accessories and hats
• graphic apparel
• styled by emy pieces
• international orders
• giveaway items

Why graphic apparel is final sale: every graphic tee and crew is printed and pressed to order after you buy it, so it can't be returned or exchanged. Defective items reported within 7 days of delivery are covered under Incorrect or Defective Items below.

Limited Drops & Viral Products

Certain Burnt Toast Label collections may be released as limited drops, exclusive releases, or promotional collections.

Due to the limited nature of these releases:

• limited drops may be FINAL SALE
• items purchased from highly limited releases may not be eligible for return or exchange
• availability cannot be guaranteed once sold out

Burnt Toast Label reserves the right to designate any collection or item as FINAL SALE due to limited inventory.

Exchanges & Store Credit

Exchanges

Exchanges are available for the same item in a different size only.

If the requested size is unavailable at the time your return is processed, store credit will be issued instead.

Return Processing Fee

All approved returns, both store credit returns and size exchanges, are subject to an 18% processing fee to cover shipping and handling. For store credit returns, the fee is deducted from the credit issued. (Incorrect or defective items are never charged this fee.)

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Inventory Availability

We cannot hold or reserve inventory for exchanges.

If the requested size sells out before your return arrives, store credit will be issued.

Store Credit

Store credit is valid for 365 days from the issue date.

Store credit cannot be:

• transferred
• refunded
• redeemed for cash

Discounts, Bundles & Promotions

Discounted, promotional, clearance, and giveaway items are final sale. See the full Final Sale Items list above.

Bundles

Outfit bundles (like The Add-On and The Full Fit) are final sale.

Partial returns of bundled items are not accepted.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact us within 7 days of delivery.

Requests must include clear photo evidence.

Approved claims may be resolved with one of the following:

• replacement item
• store credit
• refund (defective or incorrect items, only when a replacement isn't available)

Burnt Toast Label reserves the right to determine whether a product qualifies as defective.

Damage caused by wear, washing, misuse, or improper care does not qualify as a defect.

Shipping, Lost or Stolen Packages

Once an order leaves our facility and is transferred to the shipping carrier, Burnt Toast Label is no longer responsible for the package.

We are not responsible for:

• lost packages
• stolen packages
• delayed shipments
• carrier errors
• incorrect shipping addresses provided by the customer

Shipping Protection

Shipping protection is strongly recommended at checkout.

Orders placed without shipping protection cannot be refunded or replaced if lost or stolen.

International & Wholesale Orders

All international and wholesale orders are FINAL SALE, unless the item arrives damaged or incorrect.

Unauthorized Returns

All returns must be approved through our return portal before being shipped back.

Unauthorized returns may be:

• refused
• returned to the sender at the sender’s expense

Returns sent outside the approved timeframe may also be denied.

Order Cancellations

Orders cannot be canceled once placed.

Our fulfillment process begins immediately after checkout.

Please review your order carefully before submitting payment.

Gift Returns

Items purchased as gifts may only be returned for store credit issued to the original purchaser.

Chargebacks & Disputes

By completing a purchase with Burnt Toast Label, you agree to this Return Policy.

Customers agree to contact us before initiating a chargeback.

Fraudulent chargebacks may result in:

• account suspension
• refusal of future purchases
• submission of order documentation to dispute the claim

How to Start a Return

To start a return request:

• Visit our Chat Box or
• Use the Start a Return portal on our website

If your return is approved, you will receive return instructions.

⚠️ Unauthorized returns will be refused.